Thank you for shopping with Kraftloom. We are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we process and deliver orders.

1. Order Processing

• All orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a shipping confirmation with tracking details via email or WhatsApp.

Clear shipping policies help customers understand processing times, delivery expectations, and shipping procedures before purchasing.

2. Shipping Time

Estimated delivery times:

• Metro Cities: 3–5 business days

• Tier 2 & Tier 3 Cities: 4–7 business days

• Remote Locations: 5–8 business days

Delivery timelines may vary depending on the courier partner and location.

3. Shipping Charges

• Free Shipping 

Shipping charges (if any) will be displayed during checkout.

4. Delivery Partners

Kraftloom works with reliable courier partners such as:

• Delhivery

• Bluedart

• DTDC

• India Post

This ensures safe and timely delivery across India.

5. Delays in Delivery

While we strive to deliver orders on time, delays may occur due to:

• High order volume

• Weather conditions

• Courier delays

• Unexpected logistical issues

If your order is delayed beyond the expected timeframe, please contact us.

6. Incorrect Address

Please ensure that the shipping address is correct at the time of placing the order.
Kraftloom is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

7. Damaged or Missing Items

If your order arrives damaged or if any item is missing:

1. Contact us within 48 hours of delivery

2. Share order number and photos of the package

We will resolve the issue as quickly as possible.

8. Contact Us

For any shipping-related queries, contact us at:

Email: kraftloomstore@gmail.com

WhatsApp: +91 98933 66756